4 June to 1 November 2024
Apply until: 1 May 2024



The Claims Programme has been designed to provide claims managers with a unique international experience and opportunity to learn and share best practices with international colleagues from the Eurapco Alliance. 

During this programme you will deep dive into actual topics in claims management, like artificial intelligence. You will share best practices and learn from best practices of others. As claims manager you will learn what drives you personally and what it takes to create sustainable improvements and changes at your company. Furthermore, you will have the opportunity to benefit from peer coaching with colleagues from the other companies which can potentially help in the improvement of your claims service, even after the programme has finished.


Online: 2024 (to be defined)

On-site: 2024 (to be defined)

Online: 2024 (to be defined)


Chateauform La Finca el Bosque, Spain


Fee indication: €1,850.

Excluding travelling costs and VAT.


The Claims Programme consists of three modules: the online phasethe online Claims Challenge and the onsite phase. To close the programme we will have a last online meeting.


Programme Details

What will you learn?
  • You will receive expert knowledge on strategic topics like online claims handling, customer satisfaction and artificial intelligence, so you are able to increase the speed and quality of implementation at your company.
  • You will address and discuss around the topic of future skills and technology, and identify areas of improvement at your company.
  • You will learn how to increase effectiveness through the good practices of other Partners.
  • You will learn how to increase effectiveness and implement changes by learning about personal leadership.

Who can participate?

The Claims Programme has been designed for managers, experienced in the claims field. Since the programme is conducted in English, good business knowledge of the English language is essential.

How and when can I apply?

You can apply by using the ‘Apply’ button on top of this page. By applying we assume you have approval of your manager.
Reale Mutua employees are asked to contact the Reale Mutua Academy first, as they coordinate the applications of Reale Mutua employees.
You can apply for this programme until the application deadline as mentioned above. If you apply after the deadline, we will do our best to put you in the programme. If that is not possible anymore, we will put you on our list of interested candidates for a next stream.

Do you have any questions?

For more information check our FAQs.



Satisfaction rate

“Great that you combined individual perspective with external information and benchmarking. You should keep that triangle. Well done!”

Annette Ljungsholm

“Take the parachute and jump! Very challenging course.” 

Oscar Montero

“Great to know how others do the same! Exchange, share!” 

Michael Zürcher
Swiss Mobiliar